Frequently Asked Questions

Background Information

Since Medicare is a government-funded health insurance program for people over 65, most families assume that it will cover their long term care expenses. However, this is not the case. Aside from some rehabilitative care, Medicare does not cover long term care expenses, whether at home, in an assisted living facility, or in a nursing home. Many families prefer to move forward with long term care regardless of this, and many choose senior in-home care for various reasons.

Long term in-home care is usually referred to as private duty care, and is often an out-of-pocket expense, meaning the payment is the responsibility of the individual or family. And although Medicare doesn't help families cover their long term in-home care expenses, there are other options that can help, such as Long Term Care Insurance and Veterans Benefits, among other things.

We suggest reviewing the FAQs below for more information, and contacting your local Client Care Liaison to discuss your personal circumstances. Our Client Care Liaisons are knowledgeable of all payment options, and can provide recommendations that carefully consider your family’s needs and resources.

What is Private Duty Care?

If a family desires to have non-medical senior home care services, it is referred to as private duty care, and it is often an out-of-pocket expense. This means that paying for private duty senior in home care is the responsibility of the individual or family. Payment can be covered in-part or in-full by personal funds; however, there are also many options and programs that can help families cover expenses, such as Long Term Care Insurance policies or Veterans Benefits, as well as accessing home equity through a reverse mortgage, selling assets, or accessing savings.

Do you accept Medicare or Medicaid?

No. Medicare is a government-funded health insurance program for people over 65; however, aside from rehabilitative care, it does not cover long term care expenses, whether in your home, in an assisted living facility, or in a nursing home. This means that, unfortunately, Medicare does not pay for private duty care. Medicaid will sometimes pay for care based on limited-need and income-based qualifications, however, American In-Home Care does not participate in those programs.

Can Long Term Care Insurance help me pay for my private duty care?

Yes. We accept most a variety of Florida Long Term Care Insurance policies, and we have helped hundreds of clients qualify for their Long Term Care benefits. Our Client Care Liaisons can help you better understand the benefits of your policy and how to qualify for care.

Can you invoice my Long Term Care insurance company directly?

Yes, if you contract with us for administrative services and notify your Long Term Care Insurance company to assign the payments to us, we can invoice the Long Term Care Insurance company directly on your behalf for qualified benefits.

Please note we will invoice you separately for services contracted or received beyond those approved by the Long Term Care insurance company. If you choose not to assign the benefits to us, you will pay us directly, and we can then assist you in providing the insurance company with the documentation that they need to reimburse you.

Is a contract required?

Yes, both parties sign an agreement with no specified contract period. The agreement sets out the fees, terms and other details of the relationship as required by the State of Florida. Your Client Care Liaison can answer any additional questions and provide additional details during your consultation.

How will I be invoiced?

Clients (or the responsible party) will be invoiced weekly, and may choose between email, regular mail, or fax delivery. Documentation in the form of a Care Log signed by both the independent contractor care provider and the client is also provided.

How can I pay my invoice?

There are several options for paying your invoice. We accept all major credit cards. In addition, we can direct debit any authorized checking account. Invoices can also be paid by check. Invoices are due upon receipt.

Can I set up auto payment?

Yes, you can set up auto payment either by authorized credit card or direct debit ACH payment from your bank. Most clients select one of these options for convenience and simplicity.

Is there an online payment option?

No, online payments are not yet available. Most clients establish automatic payment either by authorized credit card or direct debit ACH payment from your bank as a convenient option. We also can take payments over the phone through our accounting department, with a signed authorization form.

Do I pay the care provider?

You have a choice. If elected, we can invoice you the total amount, and then disburse funds to the independent contractor care provider(s) on your behalf as part of our administrative services. The other option is for you to pay your care provider directly, and we will then only invoice you for our registry referral fees.




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