Frequently Asked Questions

Review these FAQs, or scroll down to submit your own question to our senior home care experts.

No, typically PT or OT is offered through a Medicare-certified Home Health Agency as part of a discharge plan of care.


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American In-Home Care referred care providers can provide service for just a few hours each week or around the clock 24/7. Services may be tailored to fit the needs of senior and other adult clients including special live-in arrangements.If you have additional questions, please contact us directly at 844-505-0004.


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Our registry of care providers is comprised of a diverse group of trained and credentialed care providers. All referred care providers are screened according to Florida state law and the Agency for Healthcare Administration. We comply Florida State Law (Florida Statute Chapter 435 and F.S. 408.809) requiring care providers to undergo Level 2 FBI background screening.


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We have several options for paying bills - we accept most major credit cards, ACH, wires, and personal checks - all of which can be processed by contacting our accounting team at (561)-279-0808. But at this time, we currently don't offer the option for online payments.

-Answered by Wendy Klein, Senior Vice President of Finance & Human Resources


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American In-Home Care has our own company-wide Liability Insurance and bonding. The caregivers often carry their own liability insurance for additional coverage. Families can also opt to take out additional insurance on their own if they desire even more coverage.


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Yes, a Registered Nurse or Licensed Practical Nurse can administer medication as long as the Nurse obtains a medical plan of treatment signed by the client's physician listing all of the client's current medications.

-Answered by Lisa Newman, BSN, CCRN, RN, Director of Compliance


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If a client has been diagnosed with dementia or displays cognitive and memory impairment, we will always refer a certified caregiver who has completed additional Alzheimer’s Disease and Dementia training.

During their Alzheimer’s Disease and Dementia training, the care providers receive an overview of Alzheimer’s Disease and dementia, and are able explain Alzheimer's disease and dementia, recognize the most common symptoms and treatment, and discuss methods to provide meaningful interaction for quality of life. Upon completion of the training, the care providers are dementia certified and qualified to assist clients with Alzheimer's or dementia. 

If you would like more information, or to schedule a free in-home consultation, contact us today at 1-844-505-0004.

-Answered by Jim Mark, Chief Operating Officer, American In-Home Care

 


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American In-Home Care is bonded and insured and in addition many care providers carry their own Professional Liability Insurance as well as having up to date credentials and qualifications. We accept assignment of benefits for many Long Term Care policies and accept payment from Workmen’s comp administrators but we are not Medicare certified and are not eligible for reimbursement for Medicare services.

For additional information, or to schedule a free in-home consultation to assess your in-home care needs, contact a Client Care Liaison today.

 


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We believe that each care situation is personal and unique in its own way. For this reason our care provider engagements require a minimum weekly schedule of three to four hours per day, three days per week. This ensures that the care provider has ample time to familiarize themselves with the case requirements and the care recipient, allowing for a more complete and personalized care experience. If you have any questions, or would like to schedule a free in-home care assessment, contact a Client Care Liaison today .

-Answered by Matt Robinson, Executive Vice President and General Manager


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American In-Home Care is not a Medicare certified Home Health provider. Medicare typically only pays for rehabilitative care for seniors over 65. Medicare does not pay for long-term care, however.  Learn more

If you have any questions or would like to schedule a free in-home consultation, please contact one of our Client Care Liaisons today at 1-844-505-0004.

 


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We accept Assignments of Benefits from you and will bill most Long Term Care insurances directly on your behalf. However, each Long Term Care Policy is different and may have requirements that must be met before they approve and pay for care. We will assist in contacting your provider to review what your policy covers. Please be advised that although we accept Assignments of Benefits, you remain ultimately responsible for the payment of our invoices in the event your carrier does not pay any portion of the bill.


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There are no specific requirements or qualifying factors for in-home care. The real determining factor is if you feel that it is time for additional support in your home (or the home of a loved one). If you believe that you or your loved one are ready for in-home care, the next step is to schedule a free in-home consultation where you will meet with your local Client Care Liaison, who will be able to help you determine which care services are needed, and the schedule of care that would be best for you or your loved one.

Skilled Nursing care performed by a Registered Nurse in your home is the only type of care that requires permission from a doctor to perform care. If you require this type of care, we will work with your doctor to obtain and follow the Medical Plan-of-Care. Lean more here.

-Answered by Kristi O'Neal, Client Care Liaison, Certified Senior Advisor


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It's important to understand the particular needs of one individual with Parkinson's disease may be very different from the next person with Parkinson's disease.  With this in mind, the caregiver we refer to a client with Parkinson's disease will be able to assist the individual with a variety of services to meet his/her needs. 

Some of the more common tasks and chores performed by the credentialed Nurse (RN), Licensed Practical Nurse (LPN), Certified Nursing (CNA) or Home Health Aid (HHA) include assistance with bathing, dressing, personal hygiene, meal preparation and medication reminders.  The caregiver may also be able to provide services such as transportation and errands, light housekeeping and laundry, to mention a few.  The goal of the caregiver's service is to keep the individual as independent as possible while providing safe and reliable assistance as needed.  For a complete listing of tasks and chores the caregiver may provide, please refer to our Services page.

-Answered by Kristi O'Neal, Client Care Liaison & Certified Senior Advisor


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Rates are based on the type of services you require and the rate requested by the care provider who is providing the services to you. You may contact our office at 1-844-555-0002 and a Client Care Liaison will assist you.


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There are many options for paying for in home care, in addition to your existing financial assets and reverse mortgages. If you have a Long Term Care insurance policy (10% of Americans do), it is the most popular method to pay for private duty care. Whole Life policies and combined Long Term Care/Life Insurance policies may also be tapped for your long term care needs.

For wartime Veterans, the VA Aid & Attendance benefit may provide assistance to qualified veterans and their spouses. In some states Medicaid may also be an option, based on economic and need factors.

For more information about all payment options, please click here.

-Answered by Jim Mark, Chief Operating Officer at American In-Home Care


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At American In-Home Care client satisfaction is our #1 priority. In the consumer directed care model you are in charge. If this should occur, contact our office immediately and our client care coordinators will promptly refer another care provider to fulfill your needs.


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We provide referral services for registered nurses, licensed practical nurses, certified nursing assistants, home health aides, companions and sitters. The care providers offer individual care with special attention to details. Depending on their training and licensing, Care providers assist with activities of daily living such as: bathing & grooming, dressing, toileting, ambulation (walking), preparing meals, transfers , travel care assistance, eating assistance, Alzheimer’s care as well as skilled nursing services. Care provider services are offered at home, hospitals, nursing homes, assisted living facilities and even on vacation.

For more information about all of our care services, click here.


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A Client Care Liaison will meet with you at no charge to learn about your care needs. This will put you in the best position to decide which services your care provider(s) will perform.


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If you have specific questions about the cost of services, or which services are right for you, please visit our Services Page for more information.

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