Frequently Asked Questions

Review these FAQs, or scroll down to submit your own question to our senior home care experts.

No, typically PT or OT is offered through a Medicare-certified Home Health Agency as part of a discharge plan of care.


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Each care situation is unique and will require a different schedule to best meet the needs of the individual. The client will work with their local Client Care Team to determine which services are needed, and how often those services are required, and then the client has control to direct and set the schedule of care for their convenience. 

Please note there is a minimum weekly schedule of three to four hours per day, three days per week. This ensures that the care provider has ample time to familiarize themselves with the case requirements and the care recipient, allowing for a more complete and personalized care experience.

If you have additional questions, please contact us directly at 844-505-0004.


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Our screening process of each caregiver candidate includes:

  • Comprehensive Level II FBI Background Check
    • This is a fingerprint-based search through the Florida Department of Law Enforcement, county and state courts, the sex offender registry, and the national FBI criminal history record.
    • There are several disqualifying offenses, and if any caregiver turns up any disqualifying convictions through this search, they will not be registered.
  • References that are thoroughly checked
  • Confirmation and ongoing monitoring of training credentials
  • Predictive behavioral testing
  • Inspection of bonding documents
  • Personal interview

We continue to monitor this information for any changes that might be important to you.


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We have several options for paying bills - we accept most major credit cards, ACH, wires, and personal checks - all of which can be processed by contacting our accounting team at (561)-279-0808. But at this time, we currently don't offer the option for online payments.

-Answered by Wendy Klein, Senior Vice President of Finance & Human Resources


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Yes, we have male caregivers in our Registry. We will refer a caregiver that has the skills, personality, and characteristics to be a good match for the individual in all ways.

For more information or to schedule a consultation, please contact us directly at 844-505-0004.


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American In-Home Care has our own company-wide Liability Insurance. The caregivers we refer are also bonded, and often carry their own liability insurance for additional coverage. Families can also opt to take out additional insurance on their own if they desire even more coverage.


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Insurance companies differ in their long term care reimbursement requirements. At American In-Home Care, we work with our clients and their families to assist with Long Term Care Insurance policies, and to find the best payment solutions. Contact us directly to discuss your insurance plan's long term care reimbursement options.

-Answered by Lisa Newman, BSN, CCRN


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Yes of course! You can visit any of our offices in person to discuss any questions you might have. Our office locations are listed here, under Metro Areas. You can also call your local office to speak to a Client Care Liaison, who will be happy to conduct a free, no-obligation consultation in the comfort of your home to discuss the services you need, the caregiver(s) that will be right for your situation, and our process and costs.


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Yes, a Registered Nurse or Licensed Practical Nurse can administer medication as long as the Nurse obtains a medical plan of treatment signed by the client's physician listing all of the client's current medications.

-Answered by Lisa Newman, BSN, CCRN, RN, Director of Compliance


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If a client has been diagnosed with dementia or displays cognitive and memory impairment, we will always refer a certified caregiver who has completed additional Alzheimer’s Disease and Dementia training.

During their Alzheimer’s Disease and Dementia training, the care providers receive an overview of Alzheimer’s Disease and dementia, and are able explain Alzheimer's disease and dementia, recognize the most common symptoms and treatment, and discuss methods to provide meaningful interaction for quality of life. Upon completion of the training, the care providers are dementia certified and qualified to assist clients with Alzheimer's or dementia. 

If you would like more information, or to schedule a free in-home consultation, contact us today at 1-844-505-0004.

-Answered by Jim Mark, Chief Operating Officer, American In-Home Care

 


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Yes we are bonded and insured, and all of the care providers we refer have up-to-date credentials and qualifications. We do accept Workers' Comp. For more information about our Workers' Comp, click here. However we do not accept Medicare or Medicaid payments for our services. For more information about Medicare/Medicaid, and payment options, click here.

For additional information, or to schedule a free in-home consultation to assess your in-home care needs, contact a Client Care Liaison today.

-Answered by Lisa Newman, BSN, CCRN


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Home healthcare, also known as "skilled care," requires a Registered Nurse or Licensed Practical Nurse, and includes services such as medication management, wound care, or medical treatment of any kind. For this type of skilled care, a Physician’s order or prescription is necessary to initiate care. However, a physician’s referral is not needed to receive personal care or companion care services, which include assistance with daily activities such as homemaking, bathing, dressing, meal preparation, and companionship, among others. For more information, or to schedule a free in-home consultation to assess your in-home care needs, contact a Client Care Liaison today. 

-Answered by Lisa Newman, BSN, Director of Compliance


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We believe that each care situation is personal and unique in its own way. For this reason our care provider engagements require a minimum weekly schedule of three to four hours per day, three days per week. This ensures that the care provider has ample time to familiarize themselves with the case requirements and the care recipient, allowing for a more complete and personalized care experience. If you have any questions, or would like to schedule a free in-home care assessment, contact a Client Care Liaison today .

-Answered by Matt Robinson, Executive Vice President and General Manager


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No, American In-Home Care does not accept Medicaid or Medicare. However, we do accept most Long Term Care insurance policies, and we can work with you to see if you could possibly qualify for the Veterans Aid & Attendance program.

If you have any questions or would like to schedule a free in-home consultation, please contact one of our Client Care Liaisons today at 1-844-505-0004.

-Answered by Marjorie Marcus, MSW, Client Care Liaison 


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No, American In-Home Care does not accept Medicaid or Medicare. However, we do accept most Long Term Care insurance policies, and we can work with you to see if you could possibly qualify for the Veterans Aid & Attendance program.

For more information about Medicaid, Veterans Aid, Long Term Care Insurance, and other payment options, click here.

If you have any questions or would like to schedule a free in-home consultation, please contact one of our Client Care Liaisons today at 1-844-505-0004.

-Answered by Marjorie Marcus, MSW, Client Care Liaison 


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American In-Home Care is a Registry, and therefore does not directly perform training for caregivers.  There are accredited schools, such as Flagler Technical Institute or Daytona Technical College, that caregivers can attend for certification programs.

Although we do not provide training ourselves, all of the care providers that we refer to our clients must have official and up-to-date credentials, licensing, training, and experience, and must also be background screened.

If you feel qualified to provide services as care provider, please feel free to review the Care Provider qualifications at https://www.americaninhomecare.com/careprovider-welcome-page/ .   You can also fill out the online registration at www.HomeCareJobSite.com and one of our representatives will contact you, or call us toll free at 1-844-505-0004 to discuss Care Provider eligibility.

-Answered by Lisa Newman, BSN, CCRN, RN, Director of Compliance at American In-Home Care


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As people age, their sleep patterns change as a part of the normal aging process. Seniors may be less satisfied with the quality of their sleep, and some might take naps throughout the day to make up for the sleep deficit. Good care providers learn the rhythm of their client’s sleep patterns and organize their care activities around that schedule so as not to disturb the client's valuable sleep. The care provider will take breaks or rest when the client rests, and be available to perform services when the client is alert and ready to receive care.

The alternative would be 24-hour care, which can be performed at home, or in a hospital or facility setting. This type of care is carried out by a group of Registered Nurses working on a set schedule, so your loved one is receiving constant care and monitoring based on their Physician's plan of care. 24-hour skilled care is delivered regardless of if a client is sleeping or awake, whereas Companion Care, Personal Care, and Live-In Care services are done on the client's schedule - i.e. when the client wants to take a bath or when they need to go to the bathroom.

If you have any additional questions, or want to schedule a free in-home consultation to assess your care needs, contact one of our Client Care Liaisons at 1-844-505-0004.

-Answered by Jim Mark, Chief Operating Officer


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Unfortunately, we do not accept Wellcare. Wellcare is an HMO - Supplemental. This means that as an HMO, you as the patient need to call, and they will have a list of their own providers that they can refer to you.

Supplemental means that insurance will cover the part that Medicare doesn’t (20%) if you or your loved one receive care from a Medicare agency. Wellcare works with Medicaid as well.

Don't hesitate to reach out to one of our Client Care Liaisons at 1-844-505-0004 if you have any additional questions, or would like to schedule a free in-home assessment.

-Answered by Marjorie Marcus, MSW, Client Care Liaison 


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Assistance with a feeding tube is a skilled nursing procedure. American In-Home Care can refer Registered Nurses (RNs) or Licensed Practical Nurses (LPNs) to  provide the appropriate care with a feeding tube. Because a doctor’s order is needed to initiate skilled nursing services,  we can refer a registered nurse to provide an initial evaluation and medical plan-of-treatment  to obtain the needed doctor’s order.

 Certified Nursing Assistants (CNAs) or Home Health Aids (HHAs) cannot administer feeding, medication, or flush a feeding tube.  

Contact us at 1-844-505-0004 to schedule the free initial evaluation for you or your loved one, and we can get the skilled nursing process started.

-Answered by Lisa Newman, Director of Compliance, BSN, CCRN, RN


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There are no specific requirements or qualifying factors for in-home care. The real determining factor is if you feel that it is time for additional support in your home (or the home of a loved one). If you believe that you or your loved one are ready for in-home care, the next step is to schedule a free in-home consultation where you will meet with your local Client Care Liaison, who will be able to help you determine which care services are needed, and the schedule of care that would be best for you or your loved one.

Skilled Nursing care performed by a Registered Nurse in your home is the only type of care that requires permission from a doctor to perform care. If you require this type of care, we will work with your doctor to obtain and follow the Medical Plan-of-Care. Lean more here.

-Answered by Kristi O'Neal, Client Care Liaison, Certified Senior Advisor


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Many companies can refer a caregiver that can provide a transportation package and related care that will fit your circumstances and budget. At American In-Home Care, we offer a Welcome Home package through our referred caregivers that sets up a caregiver to transport you or your loved one home from the hospital or surgical center, as well as provide 4 hours of in-home care upon arrival home, and assistance with exit paperwork at the facility.

You can also ask the surgery center who they utilize for transportation to and from, and for any information that they could provide for pre-surgery planning. Contact us at 1-844-505-0004 to set up a free consultation to discuss the Welcome Home package, or other services that might be right for you and your family.

-Answered by Charlie Allie (BBA ,RN), Client Care Liaison, Certified Senior Advisor (CSA)


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It's important to understand the particular needs of one individual with Parkinson's disease may be very different from the next person with Parkinson's disease.  With this in mind, the caregiver we refer to a client with Parkinson's disease will be able to assist the individual with a variety of services to meet his/her needs. 

Some of the more common tasks and chores performed by the credentialed Nurse (RN), Licensed Practical Nurse (LPN), Certified Nursing (CNA) or Home Health Aid (HHA) include assistance with bathing, dressing, personal hygiene, meal preparation and medication reminders.  The caregiver may also be able to provide services such as transportation and errands, light housekeeping and laundry, to mention a few.  The goal of the caregiver's service is to keep the individual as independent as possible while providing safe and reliable assistance as needed.  For a complete listing of tasks and chores the caregiver may provide, please refer to our Services page.

-Answered by Kristi O'Neal, Client Care Liaison & Certified Senior Advisor


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You should first contact a local DME (Durable Medical Equipment) company to look for elderly safety products. Search online for a DME company near you. Sometimes there may also be used equipment at Goodwill. If your mom is on hospice, they may even provide some of the equipment.

-Answered by Marjorie Marcus, MSW, Client Care Liaison 


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Cost of services depends on the needs of the client, the geographic location of the client and the how often the client needs care. However, Nurse Registries such as American In-Home Care tend to refer care providers for less than the median for most services.  An AIHC Client Care Liaison will be happy to assess your home care needs with a free, no obligation consultation. Call 1-844-505-0004 to schedule your consultation.

The best resource for detailed price information is the Genworth 2015 Cost of Care Survey. Cost ranges are provided for various care services (for Florida-specific cost information please review pg. 28 of the Genworth Survey). 

-Answered by Jim Mark, Chief Operating Officer of American In-Home Care


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None. For skilled care: 1st -20th day, Medicare pays 100%, and 21st-100th day Medicare pays 80% (Other 20% is paid by secondary insurance or self pay).

If in a Long Term Care situation, charges are paid by Long Term Care Insurance, Self pay or Medicaid.

- Answered by Marjorie Marcus, MSW, Client Care Liaison 


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There are many options for paying for in home care, in addition to your existing financial assets and reverse mortgages. If you have a Long Term Care insurance policy (10% of Americans do), it is the most popular method to pay for private duty care. Whole Life policies and combined Long Term Care/Life Insurance policies may also be tapped for your long term care needs.

For wartime Veterans, the VA Aid & Attendance benefit may provide assistance to qualified veterans and their spouses. In some states Medicaid may also be an option, based on economic and need factors.

For more information about all payment options, please click here.

-Answered by Jim Mark, Chief Operating Officer at American In-Home Care


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There are three ways for families to find private (out-of-pocket) in-home care: on their own, through an Agency, or through a Nurse Registry.

Registries, (sometimes referred to as referral agencies) were created by caregiver associations to assist families in sourcing qualified and reliable caregivers. The model of the Nurse Registry is to allow families to have total control over selecting their caregiver, setting the schedule, and directing the care, while having support of a third party in sourcing reliable and qualified caregivers, and overseeing the operations and administration. Registries help families keep control over the care process, while offering 24/7 support and the backing of being bonded and insured, which helps  in the event of a caregiver emergency, sicknesses, or absence.

Florida was one of the first states to regulate Nurse Registries in 1947, and continues to be one of the states with the most stringent regulations.

For an independent analysis about self-directed care, applicable comparisons, and additional information please visit the web site of The Private Care Association


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Why take a risk with a loved one's safety and security? The caregivers we present for your approval, have been thoroughly screened, interviewed, reference and background checked. We also review their credentials on an on-going basis to ensure that they have the proper training to care for seniors, the elderly, disabled, or those with dementia or Alzheimer's disease. Other important considerations would include these; How will emergencies, sicknesses, or absences be managed? What about 24/7 support? Are internet advertisers insured? How will they be background checked? and more.


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We have a guaranteed matching process, meaning that if you are not satisfied with the caregiver you have selected, we will refer another one at any time, on your request. All you have to do is contact your Client Care Liaison to initiate the change.

Contact us if you need more information!


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We offer many types of care and services including Companion Care, Personal Care, Alzheimer's & Dementia Care, Respite Care, Post-Operative Care, Skilled Nursing, and Hospice Support. Care can be performed on an hourly basis, or as live-in, or 24-hour care, depending on the needs of the individual. Care services can also be performed in your own home, or as extra support in a facility.

For more information about all of our care services, click here.


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Once you decide you are ready for in-home care, the next step is to contact us to set up a free, no-obligation consultation. This consultation will be an in-home assessment with a highly trained Client Care Liaison, where they will assess the home environment and the individual, and then determine which care services and options would be right for you and your family.

You will then be able to work with this same local Client Care Liaison to set up those care services, to select your caregiver, and to set your care schedule based on their determinations. You will have 24/7 access to work with your Client Care Liaison, if you ever have any questions, they are there to help.


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If you have specific questions about the cost of services, or which services are right for you, please visit our Services Page for more information.

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